Perfect. If your products ship from Europe but you sell worldwide, I'd use this version:

Shipping Policy

Last updated: August 31, 2026

Thank you for shopping with Sengoods. We ship our products from fulfillment locations in Europe to customers worldwide.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

During sales, holidays, or periods of high order volume, processing times may be slightly longer.

Shipping Destinations

We offer shipping to many countries worldwide. Available destinations and shipping rates are shown at checkout.

Some countries or regions may be unavailable due to shipping restrictions, carrier limitations, or other circumstances beyond our control.

Delivery Times

Estimated delivery times vary depending on the destination:

• Europe: approximately 3–10 business days
• United Kingdom: approximately 3–10 business days
• United States & Canada: approximately 5–15 business days
• Other international destinations: approximately 7–21 business days

These are estimated delivery times and are not guaranteed. Delays may occur due to customs, local carriers, weather, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your destination and the shipping method available for your order.

Any free-shipping offers will be subject to the terms displayed on our website.

Tracking

Once your order has shipped, you will receive a confirmation email with tracking information when available.

Please allow up to 48 hours for tracking information to become active.

Customs, Duties & Taxes

Orders shipped outside the European Union may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Sengoods is not responsible for delays caused by customs authorities.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your purchase.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply to resend the package.

Lost or Damaged Packages

If your package is marked as delivered but you cannot locate it, please contact the shipping carrier first and then contact us if you need further assistance.

If your package arrives damaged, please contact us as soon as possible with photographs of the package and product.

Contact Us

If you have any questions regarding shipping or your order, please contact us through our website.

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